Legal

Returns & Exchanges

Last updated: September 2026

Return Policy

We accept returns within 7 days of delivery for unopened and unused products in their original packaging. Due to hygiene considerations, we cannot accept returns of opened cosmetics or skincare products.

How to Return

To initiate a return, contact us at hello@almhayn.com with your order number and reason for return. We will provide return instructions and a return authorization.

Refunds

Once we receive and inspect your return, a refund will be processed to your original payment method within 5-7 business days. Shipping fees are non-refundable.

Exchanges

To exchange a product, please return the original item and place a new order for the desired product. We do not hold inventory for exchanges.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with a photo of the product. We will arrange a replacement or refund at no cost to you.